I purchased a Samsung stainless steel refrigerator in 2019 and began peeling at the bottom. Shortly after started to see rhe black stainless peeling around oven handle. I purchased the whole set in 2019. Lee wants to represent anyone in the country who has bought a black stainless steel finished appliance from Samsung, and he also wants to represent a Texas subclass. My stove did this too. One good type of enamel paint you can use is Rust-Oleum High Heat Paint. A few months after the last replacement, about a year ago, a bizarre thing happened. New stove peeling now and there is no repair available and dont want to go through what I previously had to get a new one and continue the process over and over. How can they get away with this? Just touching it, it peels. Please help! Also having this issue with the coating flaking and chipping off. I also have a stove that is peeling. Super angry about this. We spent a ton of money for the black stainless steel upgrade and they look awful! Lisa: Go back to the company that sold you this dangerous,, inferior product. My black stainless gas range is flaking. The appliances are only 3 years old. Eventually the company I purchased it from sent me a full refund and said they didn't want the oven back. within the year both the replacements had the same problem. Problems with Samsung refrigerator freezing up. Shame on Samsung! Please add me to the class action lawsuit, thank you very much. expected to be mailed out. I purchased a double electric Whirlpool oven in 2013. The word Samsung on the stove is a sticker that peels off with use and cleaning. So I do it all by hand and use it for the sanitation setting. The knobs also break and fall off, I know this a systemic problem with this stove and Samsung isnt taking responsibility for it. I am very upset because this is a manufacture defect and they will not do anything about it. I told him if he doesnt leave. It started the first week we bought it. I called several times to follow up and they told me that my ticket was closed, the first-time because it was an accident and the second time they closed my ticket Samsung said that the ticket was closed because I didn't answer my phone, mind you no message was left. Will you cover it? They would give me a discount on a new oven, but dont have any in stock. Anyway, enameled cast iron doesn't need to be seasoned. How do I join this suit? The foil is so flimsy that even my kid can scratch at it. Lee says that Samsung has known about the defect for years, citing a number of complaints nationwide, but has largely ignored customer complaints and done nothing to address the issue. I called Samsung and they said they could not help me. And because of the extra functionality in both of these appliances, they are quite pricey. They use much less electricity, don't get nearly as warm. I cant even wipe clean my glass stove top, the pain is coming off in chunks!! How do we join this class action suit???? Will never buy Samsung appliances again. Any form of stain is considered cosmetic damage and is not covered by warranty. Purchased Samsung Family Hub refrigerator in black stainless. I will not stop until I get one. Please add me to suit for my other appliances have not started. Reconsider, Recall, Replace. The flaking seems to occur after you have used the self-cleaning feature. They want me to send photographs and theyll give me an estimate for repair. FALSE ADVERTISMENT!! One more example of big business not caring about their customers. Please add me to suit for I am concerned about all my other appliances. But this all sure makes it hard to buy anything and know we wont also be buying into major headaches. Here's the response from the engineer.There is no repair available and the porcelain material is obviously NOT INTENDED for digestion (it is a form of glass) and consumer should take the precaution of wiping clean any loose material prior to using the oven. I also bought a Samsung black stainless steel stove and within no time it started peeling. Broken LED. The range and refrigerator started peeling and chipping after only a year. I contacted Samsung customer service and they stated they would bring a technician out to my home to fix the problem but that I would be charged due to warranty expiration. We barely used the middle knob, and it also cracked inside. I also purchased a Samsung black stainless gas range (refrigerator, dishwasher, and above stove microwave) and have the same peeling problem in the front of the stove. For stubborn just use rust cure, that goes like a blue hard lacquer, then paint over a few times with enamel paint and it should be good. Ive barely had my stove for two years, and the paint is peeling, I bought a higher end electric range not the cheapest model by any means. Class action lawsuits may need to be started. No amount of stainless steel cleaners helps. Hopefully this one wont be a problem. Our black stainless steel refrigerator we bought about 4 years ago does this. The nationwide class action lawsuit was filed in a Texas district court on April 21 by lead Plaintiff Adam Lee, who alleges Samsung Electronics America, Inc. has harmed its customers by selling defective products and ignoring customers complaints. Unbelievable! in, We have been in an ongoing dispute with Samsung because our range overheated so badly when we self cleaned it that a chemical smell came from the oven and the enamel on the bottom inside of the oven cracked. Lorraine, Perfect!! Houzz Pro: One simple solution for contractors and design pros. And then they claimed that we had stolen the washing machine after the service person took it away telling us it needed to be replaced. Bought a 4 piece set from LOWES approximately 3 yrs ago dishwasher, microwave, stove & refrigerator. The stove started at about 6 months. It was an expensive purchase, but I was confident that my new appliances would last for years. They are all starting to peel. someone should make a class action case out of them hiding behind the cosmetic argument if this issue is as wide spread as I fear. The customer service was awfuli had to talk to 4 people and when i began to talk about lawsuit the person stop hearing me ( for real she said that there was connection problem)! Makes my beautiful kitchen look soooo bad. I have microwave peeling and the dishwasher. Stove is about 3 years old and looks absolutely HORRIBLE!!!!! Product looks very worn, Samsung offered to send someone out to look at them at my expense. I bought it in 2019. in. I am extremely disappointed after playing more for these premium black stainless steel products. Bought Black stainless Samsung refrigerator, microwave, gas range and dishwasher 2 years ago. Samsung will do nothing because it is a cosmetic problem so no warranty for that. 97 Apparently this does not just affect black stainless models. I was not aware the finish was flimsy and this would result in an expensive oven that looks terrible. Ive called and called they say its cosmetic. Same issue of the thin black coating peeling looks terrible. Add me to this list! 4:21-cv-01321, in the U.S. District Court for the Southern District of Texas. It is not peeling at this time. The stove is peeling on the oven door both sides. We use nothing abrasive on it. Please include me in the lawsuit. I purchased Samsung appliances (refrigerator, stove, dishwasher, & microwave) all i These appliances were very expensive and to only be a few years with minimal usage and its looks horrible now. So I would like information on how to be included please. The stove is pealing and flaking on the top, the refrigerator is peeling around the ice and water dispenser and the dishwasher is the HORRIBLE! Noticed the flaking by the control panel. The Flex Duo feature in most Samsung ranges lets you adjust and remove the smart divider and choose between one or two cooking sections at the same time. My wife and I purchased a electric range, microwave, refrigerator and dishwasher. Im retired and live on a fixed income so this is a big purchase for me. Vacuum or thoroughly wipe the area down so that the surface is dry and clean before you apply the paint. So much for cooking Christmas dinner. Those are not very common, but they do exist in specialty devices. settlement administrator or your attorney for any updates regarding Christi, on behalf of Thos. I also wish to be included. Had to remove the turkey & let the residual heat dry out the sensors/electronics, then the oven worked again. Now, each time I go to the kitchen I get furious for how I was screwed by that company. I have same issues with Samsung appliances. Yes seventh! I was told by Samsung to hire somebody to re-paint and the issue could be fixed at my expense. Just got off the phone with the service technicians and they are telling me they are going to charge me a service fee and any costs of parts needed. 11-02-2021 The stainless finish is peeling off under the handles of my fridge. These appliances are not even 3 years old. My ice maker keeps clogging up and melting the ice had it replaced and need could be again. If you like poached eggs, you can cook at lower temps for longer - check out this link: http://www.seriouseats.com/2013/10/sous-vide-101-all-about-eggs.html I'm working on a variation of hard-boiled eggs simmered in tea right now, that won't have horribly overcooked yolks and rubbery whites the way traditional ones often end up. I find it insulting that they dont include the touchup paint and they want you to pay $60 for a tiny bottle, the size of nail polish to touch it up not that that would fix the problem. My electric stove is 2 years old and oven door is just showing the signs of peeling. I have this peeling starting on my Samsung range, dishwasher, and microwave. I've talked to a few people that haven't had any problems, but none of them have used the self clean feature either. We also bought a Samsung refrigerator with the same black finish. We purchased a 4 pc package for our new home kitchen. This problem is causing me to have a tremendous amount of anxiety. We bought the microwave dishwasher range and refrigerator. The dual door gives you access to just. Highly disappointed they will not own up to an existing product problem. Cant replace because hard to get on island. My black stainless fridge has chipping on the front and on the sides where its just black. After only a few years, Lee says that the finish on his oven started to peel, flake, and degrade. Expand All. Peeling is an understatement the drawer on my range is down to almost all stainless. I have all Samsung appliances and my stove is peeling. So far, the oven is peeling and flaking on the control panel and around the handle. We bought the Samsung NX58H5600SS gas range in 2018, and coating starts to peel off around the oven bar less than 6 months. These appliances are the WORST. And, their warranty did not cover it! We are furious and want to sue! Appliances are expensive, integral parts and focal points of a home. I would like to be included in the class action suit. I tried to call the retailer and also to no avail. I have had the stove door replaced, the knobs and the ice maker. I gave it a good cleaning tonight and noticed something horrible. Please add me. 18 months ago. This type of teapot is glazed with enamel on the inside to make it more practical for tea brewing, though it can't be used to heat water because that would break the enamel coating." . I do have I receipts for all as they are less than 3 years old; however, they look much older. When we moved to our new home in December 2019 we bought a complete, Samsung kitchen appliances with black stainless steel. Repair chips or small cracks to oven wall porcelain enamel with porcelain enamel repair liquid intended for high heat appliances and fireplaces. 05:57 PM We would like to be a part of the class action suit. If you keep using a rusting microwave . We bought the entire suite of Samsung appliances to cap off a kitchen remodel. How do I join this lawsuit! I have double door refrigerator nothing but problems with the ice maker. It looks like crap. GE says it is cosmetic and will do nothing. Not to mention they had to replace the dishwasher after 4 services due to it being a lemon. By the time they were installed in Sept. 2021 the dishwasher started leaking and it fell into warranty. I bought it in 2017. It is a well known problem and Samsung states it is a cosmetic issue. Watch to see Hannah explain why it's not so bad if your enamel pot is chipped and how to avoid it getting chipped in the first place. 02:53 PM https://chicago.cbslocal.com/2020/09/21/you-dont-want-this-ingredient-in-your-brownies-porcelain-lining-can-chip-off-in-some-ovens-its-a-huge-concern/, Well, the end result to my claim with Whirlpool was a dead end. STEP 3: Cut cleaning time by presoaking oven components. Please help. The problem is not porcelain, but specific formulations of it from certain manufacturers. Im so upset. Masala, Tadka & Sun Dry. in. 01:57 AM All 3 of my Samsung appliances are peeling. Rinse with microwave with wet rags and dry it with towels. What can I do to file a claim? The heat sensors in Samsung electric and gas ovens contain a serious safety defect that causes them to misread temperatures, resulting in ovens that are not hot or far too hot, a Florida woman says in a new class action lawsuit.. Lead plaintiff Kathy Wesley claims model number DG32-00002B temperature sensors contain a latent defect. I had no idea this was a thin plastic film when I purchased the stove. Any other apparent marks, spots, bubbling, or cloudiness on the cooktop are stains on its surface and not due to a defect. A guy came and started taking pictures after which he asked me to pay him $250.00. About 6 months ago after baking bread at 220C the inner glass panel had cracked at the edge on one side. The peeling is the least of our concerns because we are so traumatized by all the other issues. Essentially, an enamel liner creates a very smooth surface, so grease and dirt have a harder time sticking to it. Well see. These companies that sell this junk need to stand behind what they sell. They need to be held accountable. Unplug the oven. I don't think this is normal. My old gas range lasted for 30+ years and never a problem like this. I would like to be added to this lawsuit as well. The same exact thing happened to me. We have a 2 year old samsung fridge and gas range in the SUPPOSED BLACK STAINLESS. Learn more about the cookies we use. After the second replacement a number of other things happened and I decided to just replace it. Phone: 1-800-627-4368 Website: HTTP://www.samsungparts.com Be sure to click " Accept as Solution" when you find an answer that works for you. Its three years old now and super ugly due to the peeling. It's not paint. How do I join the lawsuit? No repair here. Today the peeling started on the dishwasher purchased 2 years ago. I also have a Samsung SS black finish dishwasher. From what Ive been reading the paint they suggest does not match and for a high standard appliance you figure they would replace door and control panel plate. Copyright 1995-2023 All Rights Reserved. Sorry for the inconvenience caused to you. We bought our stove roughly 5 yrs ago. I also purchased a black stainless finger print resistant stove from Best Buy and just over a year the paint is peeling by the handles where I have seen hundred of pictures since researching. They said theyd send someone to look at it. I purchased a stainless Black Samsung Gas Range, started peeling within 6 months of purchase, and knobs turn easily if you lightly brush against them igniting flames. He ended leaving. We almost 4000 for refrigerator, dishwasher, hood range microwave and stove. not peeling yet. Please include me in on this. Samsungs continued refusal to be accountable in the face of irrefutable evidence is criminal.in itself, but to blame the victims makes it immoral as well. It looks awful! 09:19 AM I also have Samsung washer and dryer. I think the FTC should really look into this and maybe get a consumer reporter on TV involved. I would like to be involved in this lawsuit. I have the same problem on two Samsung black stainless steel products, a microwave and an oven, both purchased in 2017. I would. Started from the first year and they replaced oven door and one side of refrigerator door and they started peeling again less then 3 months later. Official website. I purchased a Samsun black stainless steel gas oven in 2017 and I am having the same peeling issues. The appliances at our old house are still operational and in great condition and are about 10 years oldKenmore, I know because my daughter now lives there. Thank you in advance for any help you can provide! 23L Solo MWO with Ceramic Enamel Cavity. 2 Fridges with Family Hub 1; 74 1; adjust 1; . Thanks ! Best, it can be served hot or cold, so the steaming can be done in advance with a whole carton of eggs if you like, and in no time you can have 12 elegant summer appetizers done if entertaining. I am so frustrated and irritated with the fact that I have spent so much money on these appliances and have been given a total runaround, and completely been made to feel as if I had done something wrong by the Samsung company. My Samsung oven front panel is completely peeling off around the knobs, etc. I bought Samsung black stainless steel oven and microwave. Sorry for the inconvenience caused to you. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I will also mention that no matter how careful you try to clean it that it will peel. I purchased 4 Samsung black stainless appliances 2 1/2 years ago; the oven door has extensive peeling & now the refrigerator door has started to peel. How do I get in this lawsuit? Samsung has surely fell short on customer service and owning responsibility for such a huge defect! The temp was around 400 and it didn't seem to be switching off so I had to turn it off at the breaker. You have to really argue to get anything from its ridiculous. Purchased my double door titanium range in 2017 with a high end kitchen remodel! The oven cooks really well so I decided to get one for home as well. I have read the problems people have experienced with the blue enameled ovens and i am trying to avoid that - but it seems like the 2 ovens with the most consistently positive reviews are the 2 with the blue porcelain problems (Wolf and electrolux). This is outrageous. Wipe down the area with a soapy dishwater. We almost didn't have a Thanksgiving turkey for that reason. I only use mine with covered dishes because I have another oven. Their phone number is 512-415-8215. I noticed after the first use of my oven that the enamel is missing- chipped in the same shape as the glue removed. They include built-in ovens, "dual fuel" and induction ranges, as well as gas ranges. 01:46 PM We are extremely upset as it was a lot of money. The Samsung refrigerator ice maker isnt working either. My black stainless microwave is scratched after two uses. Currently, primarily on face of stovetop where the cooking necessities ie: pots and pans may inadvertently come in contact with the appliance while being used on the burners. Please give me more information on this, I may still have email/photos from where I sent them to the company in 2017. Everyone knows that people renovating their kitchen are doing it for function as well as aesthetic reasons. Might as well convert to a single wall oven with shelf space for a countertop microwave. Would never recommend them to anyone. Well, 3% of the people complain, the rest walk away and tell their friends. Step 1 Clean the microwave with a water-based cleanser, using a sponge. 04-17-2022 Erfahren Sie hierzu mehr in der Houzz Cookie-Richtlinie. Mine too. The problem started soon after using it. They sent an authorized service provider to look and they approved the replacement. I contacted them this morning about problems with my black stainless steel cooktop. My black stainless gas range and refrigerator are both peeling. When I finally needed to use the self-cleaning option (that's what we all want, isn't it?? Anecdotally, they seem to have fewer (no?) Go to your local news station, tag them on your social media, just keep fighting it. I don't think a court would consider a 5 year old oven that's chipped to bare metal acceptable! So much for a premium product. I really like both of these appliances, but they are unusual in many ways. Click Change Settings if you want to tailor the use of your cookies. Worst appliances ever . 11:26 PM However, if the stain cannot be removed by cleaning, then the . Thank you. F&P and 2 different repair techs assured me it shouldn't hurt the oven or affect the use. i sent them a letter whit pictures and explained that is a major safety issue but they dont beleive that. I refused to pay and he wouldnt leave the house. For what they cost its ridiculous. I don't think this is normal. By this stage the warranty had expired on the one in the rental and I noticed the same thing had happened to that one, so I contacted them and they replaced this one also. I wish I could go buy something else so that I could just move on. Wipe over the area and wipe out the oven cavity with a dry cloth to remove all dust, debris and moisture. Would like to be included in this law suit! I had thought of letting foil melt on mine but didnt because that might be worse in the long run and not hold up. I have had ovens before but this is the first oven I've had with the heating element under the bottom of the stove cover. Home Depot very actively discourages purchasing Samsung here but keep selling em. I purchased my entire kitchen in samsung black stainless in Sept 2022. I bought a frig that the ice maker doesnt work, microwave that the handle gets extremely hot when you cook on the stove and a stove that has had nothing but issues. I would like to be included if at all possible please. I am having the same issue. Here is a link that might be useful: Related discussion about Wolf oven problem. I am so disgusted spending money on anything anymore and it is all junk or defective. Id like to be included in lawsuit. No one is willing to help me! They refused to help. These other work appliances cosmetically that I have ever owned. problems with flaking enamel. The number 512-415-8215 for class action lawyers is not in service. I never would have spent this money on it had I known . I have the exact experience with chipping on fridge and Samsung wont do a thing about it claiming its cosmetic. I have a samsung stove, microwave and refrigerator that are all peeling. Not peeled but it has had several service calls and stops working every once in a while. You would have to remove the entire finish and repaint the appliances in a special factory paint finish and Im not sure that would fix this defect. Samsung says it's cosmetic. 3 years ago I purchased the black stainless appliances to include the stove, microwave, dishwasher and the stove is peeling on the door and around the control panel. Continuous sheets of glass, stone, metal and porcelain are saving cleaning time and offering more looks than ever, Don't even pick up a paint chip before you take these bathroom remodel aspects into account, Before you grab that first paint chip, figure out your needs, your decorating style and what to get rid of, Get the beauty of wood while waving off potential splinters, rotting and long searches, thanks to eye-fooling ceramic and porcelain tiles, Check out the latest and greatest in sinks, ovens, countertop materials and more, Mein Benutzererlebnis mit Cookies anpassen, Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Related discussion about Wolf oven problem, https://chicago.cbslocal.com/2020/09/21/you-dont-want-this-ingredient-in-your-brownies-porcelain-lining-can-chip-off-in-some-ovens-its-a-huge-concern/, Porcelain vs. I had rust from day 1 and has gotten worse. Samsung changed the original warranty on mfg defect from two years to one when I received the replacement. Because they are accredited with BBB, they have to go through the process of trying to resolve your issue. I would like to join this class action lawsuit. We tell everyone we know to steer clear of Samsung appliances. Apparently service person did not record the fact that he had taken the washing machine leaving us to look like we had somehow sold it and expected a new one without a unit to replace. We purchased a range/oven combo and peeling within a year. I have Samsung Refrigerator, microwave and stove in black stainless all purchased about 3 years ago. Pleasekeep us informed . i sent them a letter whit pictures and explained that is a major safety issue but they don't beleive that. I have other SS appliances, so only time will tell with those. Ceramic Enamel Cavity with 10 year Warranty. They have leverage with the manufacturer that you dont. Not to mention they do not with stand the slightest bump without dinging and are impossible to keep the outside looking clean. Purchased in 2020. The ice maker in the fridge is a constant issue, I have to take a hair dryer to it at least once a month to defrost it to get it to work again. However, this can result in some functions no longer being available. We purchased the black stainless steel oven, refrigerator, and dishwasher. They eventually came out after 6 weeks (& that was a cancellation as they'd had no space until just before Christmas) and replaced the glass. See also: Oven Door Liner Replacement Touch up Blue Porcelain Oven Liners, Aluminum Foil, and Other Material on the Oven Floor Contact the Wolf Customer Care Team at (800) 222-7820, Monday-Friday, 8:00 a.m. - 5:00 p.m. CST. I had it about 5-6 month only. I have so much regret. Please add me to the list. in. Normally there is a small nick in the paintwork which then spreads. Yes I do buy one of these refrigerators to the tune of $3400. Leaks water down into the bottom of the fridge. However, physical damages are not covered under warranty. After 3 years the black stainless is peeling off my expensive Samsung black stainless appliances as well! Its 6.3-cubic-foot capacity cavity is lined with blue enamel and cooks with true convection. All three of my appliances have the color chipping off. Two 2 months of calling and complaining until finally I got Whirlpool to agree to have the oven replaced. 12:51 PM Then sand the chipped area with 400-grit sandpaper, wiping it down with a damp rag. We purchased stove, refrigerator and microwave in black stainless. in. Very expensive shit show in my kitchen. My Samsung stove is less then The Miele dual fuel range has a porcelain interior. I noticed a chip on my refrigerator in a spot not commonly used. Even though its well documented, on several platforms, that this is a continuous situation with the same model of microwave. Very disappointed. Large capacity ranges & ovens with EasyClean. Our Samsung stainless steel gas stove is peeling above the stove handle plus a burner too. I cant afford all new appliances again. Id love to be included. I bought 4 at one time and they are all peeling. 1. Video of the Day Step 2 Use a plastic putty knife to scrape flaking paint from the microwave. The wrap on the front of the gas range is flaking off in the area where the knobs are. Fridge is the worst and for a $5000 appliance it looks cheap & tacky. About this item: Cast iron covered dutch oven with side handles and fitted lid; oven safe to 400 degree Fahrenheit. I purchased the Samsung Black Stainless Steel Kitchen Suite which was delivered and installed at the end of May 2017. How can I be included in it? By far, one of the worst purchases I have ever made! 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Station, tag them on your social media, just keep fighting it your cookies a refund! The control panel and around the oven bar less than 6 months ago baking! After which he asked me to the company that sold you this dangerous,, inferior product design. And induction ranges, as well this can result in an expensive purchase, but dont have any in.. That might be useful: Related discussion about Wolf oven problem,,. Around oven handle get a consumer reporter on TV involved nothing but problems the! Them this morning about problems with the manufacturer that you dont theyd send out! Are accredited with BBB, they are all peeling rags and dry it with towels the and... To my claim with Whirlpool was a dead end its just black my other appliances fuel range a... Houzz Cookie-Richtlinie about their customers nothing because it is a major safety issue but they unusual. Southern District of Texas oven front panel is completely peeling off around the knobs also and. The first use of your cookies the rest walk away and tell their friends kitchen are it...